OCTOSERVE PRIVACY POLICY

Effective Date: October 2025

Your privacy is important to us. This Privacy Policy explains how OctoServe collects, uses, protects, and shares information when you use our services.

1. Introduction & Scope

This Policy applies to all users (customers, vendors, riders, drivers) of OctoServe’s app, website, and services.

2. Information We Collect

• Personal Data: Name, phone number, email, payment information.
• Location Data: GPS data for rides, deliveries, and local services.
• Transaction Data: Orders, bookings, payments, and delivery details.
• Device Data: IP address, device type, operating system, and app usage.

3. How We Use Information

• To process orders, deliveries, and bookings.
• To improve platform reliability and customer experience.
• For fraud prevention, safety monitoring, and dispute resolution.
• To personalize offers, discounts, and recommendations.

4. Data Sharing & Third Parties

• We share necessary data with vendors, drivers, riders, and logistics partners.
• We may disclose data to regulators or law enforcement where legally required.
• We do not sell user data to third parties.

5. Data Security Measures

We employ encryption, secure payment gateways, and restricted access to protect user data. However, no system is 100% secure, and users acknowledge inherent risks.

6. User Rights

• Access: Request details of your personal data.
• Correction: Update or correct your information.
• Deletion: Request deletion of your data, subject to legal/contractual obligations.
• Opt-out: Unsubscribe from marketing communications anytime.

7. Cookies & Tracking

We use cookies to enhance app functionality, personalize user experience, and analyze traffic.

8. Data Retention

• Personal data is retained as long as your account is active.
• Transaction records may be kept longer for legal, tax, or dispute purposes.

9. Children’s Data Policy

OctoServe does not knowingly collect data from users under 13 years of age.

10. Changes to the Policy

We may update this Policy from time to time. Continued use of OctoServe after updates constitutes acceptance.

11. Contact Information

For questions or concerns about this Privacy Policy, contact:

ToOctopus Ltd.
#4 Ukwa Street, Independence Layout, Enugu, Nigeria
Email: support@octoserve.ng or admin@octoserve.ng